- General Terms
- Sign Up
- Order processing and lead times
- Procedure for payment for goods
- Terms for returning goods
- Intellectual Property
- Obligations and Responsibilities of the Seller
- Privacy and Protection
- Other Terms
- Seller Information
Buyer – a capable individual who intends to order or purchase or orders on the site www.mingli.ru, acquiring or indicated as a recipient, or using the Goods, purchased on the site www.mingli.ru, solely for personal, family, household and other needs not related to business activities.
Seller – Sole proprietor Tsyganova Natalya Igorevna
Online store – Website owned by the Seller, located on a server in St. Petersburg and having an Internet address www.mingli.ru. This site presents the Goods offered by the Seller to an unlimited number of Buyers for placing Orders, as well as the terms of payment and delivery of these Orders to Buyers.
Goods – an object of the material world, not withdrawn from civil circulation and presented for sale on the Site.
Order – duly executed Buyer's request for delivery to the specified address of the list of types of Goods selected on the Site.
Site – www.mingli.ru
Customer Account – the personal account of the Buyer in the online store, to which funds are credited in case of return or refusal of the Buyer from the Order previously paid by him. These funds are to be used as an advance payment in the event of subsequent Buyer Orders from the Seller, or returned to the Buyer in the same way that the payment was made.
Delivery Service – a third party that, under an agreement with the Seller, provides services for the delivery of Orders to Buyers.
1. General provisions
1.1. The site is owned and administered by an individual entrepreneur Tsyganova Natalya Igorevna.
1.2. When placing an Order on the Site, the Buyer must read these Rules for the sale of Goods (hereinafter — Rules), which are posted on the Site and are available for free review in section Conditions of sale. Confirmation of the Order by the Buyer is his agreement with the Rules. The buyer agrees to the Rules by clicking the "Confirm Order" button at the last stage of placing an Order on the Site.
1.3. The offer of Goods for sale and purchase, information about them, these Rules presented on the Site are a public offer in accordance with Article 435, Part 2 of Article 437 of the Civil Code of the Russian Federation and paragraph 12 of the Rules for the Sale of Goods by Remote Method, approved by the Decree of the Government of the Russian Federation dated 09/27/2007 No. 612.
1.4. The relationship between the Buyer and the Seller is subject to the following provisions of Russian law in the current version at the time of the sale and purchase transaction: the provisions of the Civil Code of the Russian Federation on retail sale and purchase (§ 2 chapter 30), the Law of the Russian Federation "On Protection of Consumer Rights" dated 07.02.1992 No. 2300-1, Rules for the sale of goods by remote means, approved by Decree of the Government of the Russian Federation dated 09.27.2007 No. 612, and other legal acts adopted in accordance with them.
1.5. The seller reserves the right to make unilateral changes to the these Terms.
1.6. Sales and purchase relations with legal entities are governed by the delivery provisions of the Civil Code of the Russian Federation and other applicable Russian legislation.
2. Registration on the site
2.1. To get acquainted with the information about the range of Goods, registration on the Site is not required. The Buyer needs to register on the Site to order software and digital Goods.
2.2. The Seller is not responsible for the accuracy and correctness of the information provided by the Buyer during registration.
2.3. The Buyer undertakes not to disclose the login and password specified during registration.
3. Processing and terms of the order
3.1. The order of the Goods is executed by the Buyer independently, after registration on the Site. The stages of placing an Order are described in the section How to place an order.
3.2. When placing an Order, the mandatory information that must be specified by the Buyer is the following:
- Full name Buyer or recipient of the Order;
- list of ordered Goods;
- Order delivery address;
- contact phone number.
3.3. After confirming the order, the Buyer is informed about the preliminary date of transfer of the Order to the Delivery Service. The specified date depends on the availability of the ordered copies of the Goods in the Seller's warehouse and the time required to process the Order.
3.4. The Seller informs the Buyer about all stages of the Order execution by sending an electronic message to the email address specified during registration by the Buyer.
3.5. The expected delivery time of the Goods to the Seller's warehouse is indicated on the Site next to the Goods. The deadlines for the receipt of the Order by the Buyer depend on the address and region of delivery, the work of a specific Delivery Service, and do not directly depend on the Seller.
3.6. All information materials presented on the Site are for reference only and cannot fully convey reliable information about the properties and characteristics of the Goods, including colors, sizes and shapes. If the Buyer has any questions regarding the properties and characteristics of the Goods, before placing the Order, the Buyer must contact the Seller in feedback available on Website.
3.7. In the absence of the ordered Goods in the Seller's warehouse, including for reasons beyond the control of the Seller, the Seller has the right to cancel the specified Goods from the Buyer's Order and notify the Buyer about this by sending an electronic message to the address specified during registration.
3.8. In case of cancellation of a fully or partially prepaid Order, the cost of the canceled Goods is transferred to the Buyer's user account and, at his request, is returned by the Seller to the Buyer in the same way that the Goods were originally prepaid.
4.1. Delivery is carried out within the borders of the Russian Federation by one of the methods indicated on the Site and chosen by the Buyer. The cost of delivery depends on the place of transfer of the Goods and its distance from the warehouse of the Seller. The cost of delivery is calculated automatically when placing an Order.
4.2. The Seller will do everything in its power to comply with the delivery times stated upon receipt of the Order from the Buyer. However, in the event of circumstances beyond the control of the Seller, the delivery period may be extended for a period not exceeding 1 (one) calendar week.
4.3. The ordered and delivered Goods are transferred to the Buyer or the person specified by the Buyer as the recipient. Ownership of the Goods and all the risks arising from it pass to the Buyer at the time of signing the acceptance documents upon receipt of the Goods from the Seller.
4.4. The representative of the Seller who delivers the Order has the right to request from the recipient of the Goods a passport or other document proving the identity of the recipient, as well as indicate the details of the document provided by the recipient on the receipt for the Order. The Seller guarantees the confidentiality and protection of the personal information of the recipient of the Order.
4.5. The appearance, packaging of the Order, the number of Goods in the Order, its completeness and assortment are checked by the recipient at the time of transfer of the Order. The signing of the receipt by the recipient at the same time confirms the absence of the recipient's claims on the categories and characteristics specified in this clause.
4.6. In case of self-delivery by the recipient of the Order from the self-delivery point, the recipient undertakes to receive the Order within 10 days from the date of sending to the Buyer by e-mail and / or sms-message notification of the receipt of the Order at the self-delivery point. Non-receipt of the Order within the prescribed period is considered the Buyer's refusal from the sales contract and is the basis for the cancellation of the Order by the Seller. Moreover, if the unreceived Order was prepaid, the funds are returned by the Buyer in the manner prescribed by p. 3.8. of these Rules.
5. Order of payment for goods
5.1. The unit cost of the Goods is indicated on the Website.
5.2. The price of the Goods on the Site can be changed by the Seller unilaterally. After confirmation of the Order, the price of the Goods ordered by the Buyer is not subject to change.
5.3. Methods of payment for the Goods are indicated on the Site. The Buyer has the right to independently choose the method of payment for the Goods when placing the Order.
5.4. Authorization of bank card transactions is carried out by the servicing bank. The seller is not responsible if the bank refuses to operate with a bank card.
5.5. When carrying out marketing activities involving the investment of any objects in the Buyer's orders, the delivery of these investments is carried out at the expense of the Buyer. The Buyer has the right to refuse the attachment by contacting the Seller's representative.
6. Conditions for returning goods
6.1. Returning Goods of Good Quality
6.1.1. The Buyer has the right to refuse the ordered Goods at any time before receiving it, and after receiving the Goods – within 7 days, not counting the day of purchase. Return of the Goods of good quality is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified Goods are preserved.
6.1.2. The Buyer is not entitled to refuse the Goods of proper quality, having individually defined properties, if the specified Goods can be used exclusively by the Buyer acquiring it. The list of non-food products not subject to exchange or return Approved by Decree of the Government of the Russian Federation dated January 19, 1998 N55 LIST OF NON-FOOD PRODUCTS OF GOOD QUALITY NOT SUBJECT TO RETURN OR EXCHANGE FOR A SIMILAR GOODS OF OTHER SIZE, SHAPE, DIMENSION, OR COLORING (damaged. Decree of the Government of the Russian Federation of October 20, 1998 N1222).
Item 14. Non-periodical publications (books, brochures, albums, cartographic and musical publications, sheet art publications, calendars, booklets, publications reproduced on technical media).
6.1.3. If the Buyer refuses the Goods (clause 6.1.1. of these Rules), the Seller returns to him the cost of the returned Goods, minus the costs of the Seller for the delivery of such Goods to the Buyer, no later than 10 calendar days from the date of receipt by the Seller of a written application from the Buyer. The specified period does not include the time during which the Goods were in transit.
6.1.4. Within 14 days from the date of receipt of the Order, not counting the day of purchase, the Buyer has the right to exchange the Goods of good quality for a similar product.
6.1.5. If at the time of the Buyer's request, a similar product is not available for sale from the Seller, the Buyer has the right to refuse to fulfill the contract of sale and demand a refund of the amount paid for the Goods. The seller is obliged to return the amount of money paid for the returned goods within 3 days from the date of return of the goods.
6.2. Return of goods of inadequate quality
6.2.1. The Buyer may return the Goods of inadequate quality to the manufacturer or the Seller and demand the return of the amount paid within the warranty period, the expiration date, or, if such a period is not established, within a reasonable period not exceeding two years. The Buyer may also require the replacement of the Goods of inadequate quality or the elimination of defects.
6.2.2. In the event that the Buyer withdraws from the contract and requests a refund of the money paid for the Goods, the cost of the Goods shall be returned to the Buyer within 10 days from the date of receipt by the Seller of a written application from the Buyer.
6.3.1. In the cases established by these Rules, the funds shall be returned to the Buyer by the method used by the Buyer when paying for rejected or later returned Goods.
6.4. The procedure for actions in case of violation by the Seller of the terms of the assortment (re-sorting).
6.4.1. If the package of the delivered Goods does not correspond to the ordered assortment, the Buyer has the right to refuse this Good during the transfer of the order and demand a replacement for the Goods in the assortment provided for by the Order, or a refund for the actually not transferred Goods.
6.4 .2. Goods transferred to the Buyer in violation of the terms of the assortment shall be returned to the Seller. If the Buyer agrees to accept this Product, the Seller has the right to require the Buyer to pay for this Product at the price set by the Seller for this Product at the time of transfer of the Product.
6.4.3. If it is impossible to replace the Goods, the Seller notifies the Buyer about this by e-mail, to the email address specified by the Buyer when registering on the Site, and the funds actually paid for the not transferred Goods are returned in the manner prescribed by these Rules.
6.5. Procedure for violation of the quantity condition by the Seller
6.5.1. If the Seller transferred to the Buyer a smaller amount of the Goods than specified in the Order (underinvestment), the Buyer pays only the cost of the actually transferred Goods. At the same time, if the missing Goods were prepaid, the Buyer has the right to refuse the Order in terms of the missing Goods and demand a refund for the missing Goods.
6.5.2. The transfer of the missing Goods is carried out by placing a new Order (if the Goods are on sale).
6.5.3. If it is impossible to carry out additional delivery, the Seller notifies the Buyer about this by sending a message to the email address specified by the Buyer during registration, and the funds actually paid for the missing goods are returned in the manner prescribed by the Rules.
7. Intellectual Property
7.1. All textual information and graphic images on the Site are the property of the Seller and/or its counterparties.
8. Obligations and responsibility of the seller
8.1. The Seller is not responsible for damage caused to the Buyer due to improper use of the Goods ordered on the Site.
8.2. The Seller has the right to assign or otherwise transfer its rights and obligations arising from its relationship with the Buyer to third parties.
9 . Confidentiality and protection of personal information
9.1. Providing information by the Buyer:
9.1.1. When registering on the Site, the Buyer provides the following information: Last name, First name, email address, password to access the Site.
9.2. By providing his personal data when registering on the site, the Buyer agrees to their processing by the Seller, including for the purpose of promoting the Seller of his goods.
9.2.1. If the Client does not want his personal data to be processed, then he must contact the Seller's Customer Service through the form Feedback on the Site . In this case, all information received from the Client (including login and password) is deleted from the Seller's client base and the Client will not be able to place Orders on the Site
9.3. Use by the Seller of the information provided by the Buyer:
- to register the Buyer on the Site;
- to fulfill its obligations to the Buyer;
- to evaluate and analyze the operation of the Site;</ li>
- to determine the winner of the promotions held by the Seller.
9.3.2. The Seller has the right to send advertising and informational messages to the Buyer.
9.4. Disclosure of information received by the Seller:
9.4.1. The Seller undertakes not to disclose the information received from the Buyer. Not is considered a violation of the provision by the Seller of information to agents and third parties acting on the basis of an agreement with the Seller in order to fulfill obligations to the Buyer.</p >
9.4.2. It is not considered a violation of obligations to disclose information in accordance with the requirements of the law.
9.5. The Seller is not responsible for the information provided by the Buyer on the Site in a public form.
10. Other conditions
10.1. The relations between the Client and the Seller shall be governed by the law of the Russian Federation.
10.2. In case of questions and claims from the Client, he must contact the Customer Service through the form Feedback on the Site. All disputes that arise, the parties will try to resolve through negotiations, if an agreement is not reached, the dispute will be referred to the judicial authority in accordance with the current legislation of the Russian Federation .
10.3. Recognition by the court of the invalidity of any provision of these Terms and rules does not entail the invalidity of the remaining provisions.
Individual entrepreneur: Natalia Tsyganova
Legal address : 196143, St. Petersburg, Lenosveta st., 40-7 Checkpoint: 0
Valid: on the basis of the Certificate series: No. 78 007566026
Issued by: MIFTS No. 15 in St. -Petersburg: 5.11.2009.
List of non-food items of good quality that cannot be returned or exchange for a similar product of a different size, shape, size, style, color or configuration.
(Approved by Decree of the Government of the Russian Federation of January 19, 1998 No. 55)
- Products for the prevention and treatment of diseases at home (sanitary and hygiene items made of metal, rubber, textiles and other materials, medical instruments, appliances and equipment, oral hygiene products, spectacle lenses, childcare items) , medicines.
- Personal hygiene items (toothbrushes, combs, hair clips, hair curlers, wigs, hairpieces and other similar products).
- Perfume and beauty products.
- Textile goods (cotton, linen, silk, woolen and synthetic fabrics, goods from non-woven materials such as fabrics - ribbons, braid, lace and others); cable products (wires, cords, cables); building and finishing materials (linoleum, film, carpets, etc.) and other products sold by the meter).
- Sewing and knitwear (clothing and knitted underwear, hosiery).
- Products and materials in contact with food, from polymer materials, including those for single use (tableware and tableware and kitchen utensils, containers and packaging materials for storing and transporting food products).
- Household chemicals, pesticides and agrochemicals.
- Household furniture (furniture sets and sets).
- Products made of precious metals, with precious stones, made of precious metals with inserts of semi-precious and synthetic stones, faceted precious stones.
- Automobiles and motorcycle products, trailers and numbered units for them; mobile means of small-scale mechanization of agricultural work; pleasure boats and other watercraft for domestic use.
- Technically complex household goods for which warranty periods are established (metal-cutting and woodworking household ; electrical household machines and devices; household radio-electronic equipment; household computing and copying equipment; photographic and film equipment; telephone sets and facsimile equipment; electric musical instruments; electronic toys, household gas equipment and devices).
- Civilian weapons, main parts of civil and service firearms, their cartridges.
- Animals and plants.
- Non-periodical publications (books, brochures, albums, cartographic and musical publications, sheet art publications , calendars, booklets, publications reproduced on technical media).